Video - In Focus

In Focus: How can technology drive revenue and enhance the guest experience?

Incorporating technology into all aspects of hospitality may make sense financially in the long term, but who will bear the cost and is this true personalisation – what does the customer really think?
In the first of this two-part episode, we’re exploring how businesses can operate and drive new revenues, enhancing the overall guest experience, using technology at different points of the customer journey.

And does the industry believe that technology can replace people, in a people industry?

Our events bring together leaders from all segments of the industry. Hear both sides of the story from our guests at The AHC, IHIF and R&R 2021. 

In part-two we discuss how the perception of technology needs to change in order to implement tech effectively within our business strategies. 

Mary Beth Cutshall, Amara Capital

Sophie Richard, M&L Capital

Jacques-Olivier Chauvin, Fauchon Hospitaltiy  

Yasmine Mahmoudieh

Ramon Aragonés, NH Hotel Group

Stephen Cassidy, Hilton

Mike Baxter, House of Gods

Thomas Greenall, Bespoke Hotels

Hubert Viriot, YOTEL

Nick Northam, Aimbridge 

Naomi Heaton, The Other House