Last week on In Focus, we looked at the role of technology in the guest experience and personalisation, and who’s getting it right. In the second of this two-part episode, we’re diving deeper into the technology available to hotels.
Does the industry’s perception of technology need to change? The data is there in legacy systems, but what are operators and owners doing to tap into it? How can the industry implement relevant technology and tools to really captivate their audience?
Kevin Edwards, Alliants
Theodor Kubak, Value One
Pedro Colaco, Great Hotels of the World